Refund policy

8 - EXPOSURE – 15 Days Return & Exchange Policy

At EXPOSURE, we are committed to delivering premium fragrance experiences. If you are not fully satisfied with your purchase, we’re here to help. You may request a return within 15 days of receiving your order.

---

1. Return Eligibility
• The product is unused and in original condition.
• The item is returned with original packaging (box, and accessories).
• The product is not damaged or tampered with.

---

2. Non-Returnable Items
Due to the nature of perfumes and hygiene standards:
• Used or opened fragrances cannot be returned.
• Items with broken seals are not eligible.

---

3. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:
• Your order number
• Clear photos of the product

We will offer a replacement or full refund at no additional cost.

---

4. Refund Process
• Once we receive and inspect the returned item, you will be notified.
• Approved refunds will be processed within 5–7 business days.
• Refunds will be issued via the original payment method.

---

5. Exchange Policy
• Exchanges are allowed for unused products only
• Customers may exchange for another fragrance of equal or higher value (price difference may apply)

---

6. Return Shipping
• Customers are responsible for exchange shipping costs, unless the item received was damaged or incorrect.
• We recommend using a trackable shipping service.

---

7. Contact Us
For return or exchange requests, please contact us at:
📧 exposurefragrances@gmail.com
or
give us a call at 0312-2488674

---

8. Important Note
EXPOSURE reserves the right to deny any return that does not meet the above conditions.

---